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FAQ

General Questions
Do you accept Debit/credit card?

We currently accept cash or check only.

 

What cities do you service for animal control?

 

Currently we service the Cities of San Gabriel and Temple City for animal control, including but not limited to: stray dogs at large, licensing, deceased animals and barking complaints. We do not service the unincorporated East/South San Gabriel area. If you are unsure of whether or not your address falls within our jurisdiction, please use the Los Angeles precincts map, and choose the search option by address here.

Are you taking new volunteers?

 

Yes, we are always thankful and excited to take on new volunteers!  You can download and fill out the volunteer application here, and email the completed application back to our front office. The application process can take 3-4 weeks, so we thank you for your patience through the process!

Vaccine & Spay/Neuter Questions
 

When is your vaccine clinic for my dog/cat?

Our vaccine clinic is Wednesdays, Thursdays, and every other Saturday.  Please call our office to make an appointment. . Any changes due to emergency situations will be posted on our website and social media sites for your convenience.

 

For dogs, the list of vaccinations is as follows:

 

  • 1 Rabies vaccine

  • 3 DHLPP vaccines

  • 2 Bordetella Vaccines

  • Canine Influenza vaccine is currently unavailable due to supply shortages

 

For cats, the list is as follows:

  • 3 FRCVP Vaccines

 

If you do have full proof and a certificate of vaccination for your pet, you can email, fax, or bring in physical copies to the front office who will assist you in scheduling an appointment for your pet.

Do you spay/neuter pets, and if so how much does it cost?

Yes, we do offer appointments for low cost spay and neuter services, the pricing depends on whether your pet is a cat or dog, and male or female. For pricing ranges please look here. Please keep in mind there are additional costs for unexpected services, such as a male cat/dog being cryptorchid, or a female cat/dog being in heat, which are also shown on the spay/neuter page.

 

How do I make an appointment to spay/neuter my pet?

 

Please call our office to make an appointment.  We require proof of full vaccinations (certificate of vaccination) for your pet from a veterinary practice before we can make an appointment for surgery.

Adoption & Licensing Questions
 

When do I need to license my dog?

 

California law requires that all dogs over the age of three months be vaccinated against rabies and licensed by four months of age through their local animal care and control agency. Licensing season for the Cities of San Gabriel and Temple City is from July 1st to June 30th every year. Once it is June 30th, your dog license expires and you have from July 1st to August 31st to renew before it becomes a late license, which incurs additional late fees.

 

What do I need to show to license my dog?

 

You need proof of a current rabies vaccination that expires after the licensing period ends, which is June 30th of every year. If you have a certificate of sterility showing your dog is spayed/neutered, and proof of microchipping please show that as well. Temple City abides by articles of Title 10, which requires that all dogs be spayed/neutered and have a microchip. If you live in Temple City and your dog is not spayed/neutered, nor have a microchip, you can still license your dog but will be given 30 days to abide by the articles of Title 10.

 

How long is the adoption process?

 

The adoption process can take as little as an hour to several days; it all depends on the application. Once a completed application is approved, a meet and greet will occur with everyone that lives in the household; if you are applying to adopt a dog, we do require any dogs that are in your household meet with the potential adoptee to make sure everyone gets along.

 

What if I change my mind about my recently adopted pet?

 

While we always strive to match our animals with their forever homes, we understand certain circumstances may come up. Within 21 days of adoption you can return your pet; you do not receive a refund, but a $39 credit towards a new adoption or clinic vaccinations*. After 21 days, depending on shelter capacity, we may accept an animal adopted from us, however it becomes an owner surrender and a fee will be charged.

*Promotional adoption prices, such as our "Senior for Senior" discount, do not receive a credit for another adoption.

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